Connection/service charges
Connection/service charges are non-refundable once the service is activated.
Refund and Return Policy
This policy applies to new connections, monthly billing, and equipment returns.
Monthly billing
Monthly bills are paid in advance. Partial-month or daily refunds are not applicable.
Incorrect charges or duplicate payments
If an incorrect charge is confirmed, we will provide an adjustment or refund after verification.
Equipment return
Company-owned equipment (e.g., ONU, cables) must be returned in good condition upon disconnection. Damaged or missing items will incur the specified charge.
Policy updates
We may update this policy as needed. Any changes will be posted on this page.